Effective Date: 27th Feb 2025
At bellkah.com , we are committed to delivering your skincare products quickly, safely, and reliably. Please review our detailed shipping policy below to understand how we process and deliver your orders.
1. Processing Time
- Orders placed on bellkah.com are typically processed within 1-2 business days .
- Orders placed on weekends or holidays will begin processing on the next business day.
- During peak seasons (e.g., holidays or promotions), processing times may be slightly longer.
2. Shipping Methods
We offer multiple shipping options to suit your needs:
Standard Shipping
- Delivery Time : 5-7 business days (within the U.S.).
- Cost : Free for orders over $50; otherwise, a flat rate of $5.99 applies.
Expedited Shipping
- Delivery Time : 2-3 business days.
- Cost : Calculated at checkout based on order size and destination.
International Shipping
- Eligibility : Available to select countries.
- Delivery Time : Varies by location (typically 7-14 business days).
- Cost : Calculated at checkout based on weight and destination.
- Customs Duties : International customers are responsible for any customs fees, taxes, or duties imposed by their country.
3. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- Use this tracking number to monitor the status of your delivery through the carrier’s website.
- If you do not receive your tracking information within 3 business days after placing your order, contact us at support@bellkah.com .
4. Shipping Restrictions
- We currently ship to the United States and select international destinations.
- Certain products may be restricted in specific regions due to local regulations.
- If your location is not eligible for shipping, you will be notified during checkout.
5. Lost or Damaged Packages
- If your package is lost or damaged during transit, please notify us within 7 days of the expected delivery date.
- To report an issue, email us at support@bellkah.com with your order number and supporting details (e.g., photos of damaged items).
- We will work with the shipping carrier to resolve the issue and, if necessary, provide a replacement or refund.
6. Address Accuracy
- It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete.
- We cannot redirect packages once they have been dispatched.
- If a package is returned to us due to an incorrect or incomplete address, you will be responsible for re-shipping costs.
7. Delivery Delays
While we strive to ensure timely deliveries, certain factors beyond our control may cause delays, including:
- Weather conditions or natural disasters.
- Carrier-related issues or strikes.
- Customs inspections for international orders.
If your order is delayed, please contact us, and we will assist in resolving the issue.
8. Free Shipping Offers
- Free shipping is available for orders over $50 within the U.S. using Standard Shipping.
- This offer does not apply to expedited or international shipping.
- Free shipping promotions cannot be combined with other discounts unless explicitly stated.
9. Pre-Orders and Backorders
- If you purchase a pre-order or backordered item, we will ship it as soon as it becomes available.
- You will be notified of estimated shipping timelines during checkout.
- If your order contains both in-stock and pre-order items, the entire order will ship together unless you request separate shipments (additional shipping fees may apply).
10. Contact Us
For any questions or concerns about your order or shipping, please reach out to our customer support team:
- Email : support@bellkah.com
- Phone : [Insert Phone Number]
- Live Chat : Available on our website during business hours.
Thank you for choosing bellkah.com ! We are dedicated to ensuring your shopping experience is seamless, from checkout to delivery.
