Refund and Returns Policy

Effective Date: 27th Feb 2025

At bellkah.com , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return process. Please read the following policy carefully to understand your rights and our procedures.

Return Policy

Eligibility for Returns

To qualify for a return, please ensure the following conditions are met:

• The item must be returned within 30 days of the delivery date.
• The product must be unused, unopened, and in its original packaging .
• Include all accessories, components, and documentation that came with the product.

Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or promotional reasons:

• Opened or used skincare products.
• Free gifts or promotional items.
• Customized or special-order products.

How to Initiate a Return

1. Contact Us :

   • Email us at returns@bellkah.com with your order number and the reason for the return.
   • Alternatively, log into your account on bellkah.com , navigate to your order history, and submit a return request through the provided option (if available).
    

2. Approval Process :

   • Once we receive your request, our team will review it and confirm whether your return is eligible.
   • If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
    

3. Shipping the Item Back :

   • Pack the item securely in its original packaging.
   • Include the RMA number clearly on the package.
   • Ship the item to the address provided in the return confirmation email.
    

4. Tracking Your Return :

   • We recommend using a trackable shipping method and retaining proof of postage. Bellkah is not responsible for lost or damaged returns during transit.

Refund Policy

Processing Refunds

Once we receive and inspect your returned item, we will process your refund as follows:

• Timeline : Refunds are typically issued within 5-7 business days after receiving the returned item.
• Method : The refund will be credited to your original payment method (e.g., credit card, PayPal).
• Shipping Costs : Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Partial Refunds

In certain cases, a partial refund may be issued:

• If the item is returned without its original packaging or components.
• If the item shows signs of use or damage.

Refunds for Promotions

• If you purchased an item on sale or with a discount, the refund will reflect the actual amount paid, not the original retail price.
• Free gifts or bundled items must be returned along with the main product; otherwise, the cost of the gift will be deducted from your refund.

Exchanges

We do not offer direct exchanges. If you’d like a different product:

1. Return the original item according to the return policy.
2. Place a new order for the desired item on bellkah.com .

Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately:

1. Within 7 Days : Contact us at support@bellkah.com with photos of the defect or damage.
2. Resolution Options :
   • We may offer a replacement, refund, or store credit, depending on availability.
   • In some cases, we may provide a prepaid return label for convenience.

International Returns

For international customers:

• You are responsible for return shipping costs and any customs duties or taxes associated with the return.
• Ensure the item is shipped with a trackable method to avoid delays or disputes.

Contact Us

If you have any questions about returns, refunds, or exchanges, our customer support team is here to assist you:

• Email : support@bellkah.com
• Phone : [Insert Phone Number]
• Live Chat : Available on our website during business hours.

We are committed to ensuring your satisfaction with every purchase at bellkah.com . By adhering to this policy, we aim to provide clarity, transparency, and a seamless experience for all our valued customers.