Effective Date: 27th Feb 2025
At bellkah.com , we strive to make your shopping experience seamless and hassle-free. If you need to cancel an order, please review the following policy carefully to understand your options and our procedures.
Order Cancellation Process
We understand that plans can change, and we aim to accommodate cancellations whenever possible. To ensure a smooth process, please adhere to the guidelines below:
- Eligibility for Cancellation
- Orders can only be canceled if they have not yet been shipped.
- Once an order has been shipped, it cannot be canceled. However, you may initiate a return upon delivery (refer to our Return Policy for details).
- Timeframe for Cancellation
- You must request a cancellation within 24 hours of placing your order.
- Requests made after this timeframe may not be eligible for cancellation, as your order may already be in the processing or shipping stage.
- How to Request a Cancellation
- Email us at support@bellkah.com with your order number and the reason for cancellation.
- Alternatively, log into your account on bellkah.com , navigate to your order history, and submit a cancellation request through the provided option (if available).
- Confirmation of Cancellation
- Once we receive your cancellation request, our team will verify the status of your order.
- If eligible, we will confirm the cancellation via email and ensure no further charges are processed.
Refunds for Canceled Orders
- If your order is successfully canceled before shipment, a full refund will be issued to your original payment method.
- Refunds typically take 5-7 business days to reflect in your account, depending on your bank or financial institution.
Non-Cancellable Orders
Certain orders may not be eligible for cancellation due to their status or nature:
- Shipped Orders : Once an order has been dispatched, it cannot be canceled. Please refer to our Return Policy for instructions on returning the item.
- Custom or Special Orders : Products customized or ordered specifically for you may not be eligible for cancellation.
- Promotional Items : Orders containing free gifts or promotional items may have additional restrictions.
Exceptions and Limitations
While we do our best to accommodate cancellations, there are some limitations:
- Processing Stage : If your order has already entered the processing stage, we may not be able to cancel it.
- Third-Party Shipments : Orders fulfilled by third-party partners may have different cancellation policies. Contact us for clarification.
Contact Us
If you have any questions or concerns about canceling your order, our customer support team is here to help. Reach out to us at:
- Email : support@bellkah.com
- Phone : [Insert Phone Number]
- Live Chat : Available on our website during business hours.
We value your satisfaction and aim to make the cancellation process as straightforward as possible. By adhering to this policy, we hope to provide clarity and transparency while ensuring a positive shopping experience at bellkah.com .
